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Krystal takes control, thanks to New Horizons

When social housing tenant Krystal was referred to the New Horizons project, a Cambridgeshire scheme offering 1-2-1 coaching to unemployed people on money, getting online and finding a job, it soon became clear that she was in a complicated situation. 

“I decided to enrol because I had lost my way, with bills, my debt and my life in general,” she explained. The single parent had also received an eviction notice from her housing association.“ 

Krystal was first given food bank vouchers, awarded a Cambridgeshire Local Assistance Scheme grant to pay for a new mattress and a Staywell grant of £200 for her energy bills. She also successfully applied for a LITE tariff for her water use and was given an 80% discount. 

Her coach helped her to negotiate repayments for her priority debts and to attend appointments with Citizens Advice Rural Cambridgeshire. New Horizons then paid for Krystal to have a debt relief order put in place. 

While her financial situation was improving, Krystal was able to borrow a laptop and improve her IT skills to improve her CV and look for work. 

New Horizons helped Krystal turn her life around. “I now feel in control and it feels great,” she said. She found a job in a local café and has signed a new contract with her housing association. 

New Horizons is funded by European Social Fund and the National Lottery, through the Big Lottery Fund. It is managed by CHS Group in partnership with Axiom Housing Association, Broadland Housing, Centre 33, Citizens Advice Rural Cambridgeshire, Cross Keys Homes, Norfolk Citizens Advice Bureau and Papworth Trust.